Privacy Policy

1. Introduction

This Privacy Policy outlines how dealancer.cloud (operated by [Your Company Name], registered in Bangladesh) collects, uses, protects, and discloses information that pertains to your use of our Platform. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We collect information to provide and improve our services to you, our clients and freelancers in Bangladesh.

• **Account & Profile Data:** Name, email address, physical address (for verification), phone number, profile photo, and password. For freelancers, this includes skill sets, portfolio items, and NID/passport details for identity verification.
• **Transaction & Payment Data:** Payment method details, transaction history, funds deposited, and withdrawals processed in BDT. Note: Full payment card details are generally handled by secure third-party payment processors.
• **User-Generated Content:** Project descriptions, proposals, messages exchanged between users, feedback, and ratings.
• **Usage & Technical Data:** IP address, device type, operating system, browser type, and timestamps of access. We use cookies and similar technologies to track activity on our site.

3. How We Use Your Information

Your data is primarily used to operate the marketplace and facilitate secure connections.

• **Service Provision:** To match clients with suitable freelancers, process payments, and manage the secure escrow system.
• **Security & Verification:** To verify user identities (especially for freelancers in Bangladesh) and prevent fraud or abuse on the Platform.
• **Communication:** To send essential service notifications, transaction confirmations, and respond to your support requests.
• **Improvement:** To analyze usage trends, troubleshoot issues, and enhance the features and performance of the Platform.
• **Marketing:** With your explicit consent, to send promotional materials about new services or special deals. You can opt-out at any time.

4. Sharing and Disclosure of Information

• **Between Users:** Limited profile information (name, rating, skills, portfolio) is shared between clients and freelancers to facilitate hiring and project execution. Contact details are masked until a project is formally accepted.
• **Service Providers:** We share necessary data with trusted third-party vendors who perform services on our behalf, such as payment processing, web hosting, and analytics. These parties are obligated to protect your data.
• **Legal Compliance:** We may disclose your information if required to do so by the laws of Bangladesh or in response to valid requests by public authorities.

5. Data Security and Storage

We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. All data is stored securely on servers located [Specify location, e.g., within Bangladesh or secured international data centers] and protected by encryption and access controls.

6. Your Data Rights

You have the right to access, update, or request the deletion of your personal information, subject to certain legal exceptions. You can usually exercise these rights directly through your account settings or by contacting us using the details below.